Refund Policy

Apptuned Focus offers a permanent free tier with core features. You can evaluate the product fully before subscribing to a paid plan. We may also offer limited-time free trials of paid features — no credit card is required during a trial period.

• You may cancel your subscription at any time from Settings → Subscription.
• Cancellation takes effect at the end of your current billing period.
• You retain access to paid features until the period ends.
• After cancellation, your account reverts to the free plan — your data is preserved.
• We do not charge cancellation fees.

We offer refunds in the following circumstances:

• 14-day money-back guarantee (new subscribers): If you subscribe for the first time and are not satisfied, request a full refund within 14 days of your first charge. No questions asked.
• Billing errors: If you were charged incorrectly (e.g., duplicate charge, wrong plan), contact us within 30 days and we will issue a full refund of the erroneous amount.
• Extended service outage: If the Service is unavailable for more than 72 consecutive hours in any billing period, you are entitled to a pro-rata credit for the affected period.
• Annual plan cancellation: If you cancel an annual plan within 30 days of purchase, you are entitled to a pro-rata refund for the unused months.

• Monthly subscription charges after the 14-day guarantee window has passed
• Annual plan cancellations after 30 days from purchase (pro-rata credit may be offered at our discretion)
• Account terminations due to Terms of Service violations
• Partial month usage — subscriptions are not prorated for mid-period cancellations (unless required by law)

If you are located in the EU or EEA, you have a statutory 14-day right of withdrawal from the date of purchase for digital services. By immediately using AI features or accessing premium content, you may waive this right — we will clearly inform you of this before purchase.

If the right of withdrawal applies, we will refund you within 14 days using the same payment method used for purchase.

To request a refund:

1. Email billing@apptuned.net from your registered email address
2. Include your account email and the reason for the refund request
3. We will respond within 3 business days
4. Approved refunds are processed within 5–10 business days, depending on your bank and payment method

Alternatively, contact us via in-app support from Settings → Help.

We encourage you to contact us before initiating a chargeback with your bank or payment provider. We resolve most billing issues within 3 business days. Chargebacks result in additional processing costs and may lead to account suspension while the dispute is investigated.

All prices are displayed in USD. For customers paying in local currency (via Flutterwave or Sellra), exchange rates are set by the payment processor at the time of charge. Refunds are issued in the original currency at the exchange rate applicable on the refund date — we are not responsible for exchange rate fluctuations.